Related topic: Set up Automatic Call Recording.
You can access these recordings in multiple ways:
Option 1: Access from Media Library
Go to the Media Library page from the left-hand menu.
Use the search bar or apply filters to locate specific recordings.
💡 By default, the uploader filter shows only files uploaded by you. To see all files in your workspace, deselect your avatar(blue circle) in the filter.
Option 2: Access from Calendar
Navigate to the Calendar page.
Click on a past call event.
In the pop-up window, click the recording link under the meeting details.
This opens the full call view with video recording, transcript, and call details.
💡 Tip: Click Generate Transcript to view a full transcript of the call, including a summary. Learn more about Call Summaries.
Option 3: Access from Reports
Go to the Reports section.
Click on a report to open it.
On the right side, under the Media tab, you’ll see links to the recordings used to generate the report.
Option 4: Access via Deals, People, or Companies
All recorded calls are automatically linked to the relevant deals, contacts, and companies. To access a recording:
Open the related deal, person, or company.
Scroll down to the activity feed.
Click on the attached recording’s name to open it in a sidebar with:
Full video
Transcript
Summary
Comments
Call details
Troubleshooting or Questions?
If you run into issues or need help, feel free to reach out to our support team at [email protected].